Katy Arnold

Former Deputy Director for Experience & Strategy Delivery at the UK Home Office


As former Deputy Director for Experience & Strategy Delivery at the Home Office, I help one of the largest and most complex departments of state become more design-led and user-centred. I am a seasoned user researcher and an experienced design leader with a track record for building teams, capability and networks and achieving meaningful outcomes within complex environments.

I lead a well-respected community of around 250 user researchers, service designers, interaction designers, content designers and accessibility professionals and am accountable for the quality of their work across products and services used by millions of people.

I’ve operated successfully at executive level, demonstrating the ability to influence and partner with other senior leaders to secure results. I lead digital transformation at scale and have established user-centred design as a core component of digital product delivery.

I have spoken regularly at conferences and events including EuroIA in Stockholm, Italian IA Summit in Rome, Service Design in Gov, UX Brighton, Camp Digital, UX Cambridge, UX Sheffield, UX Bournemouth, Product Camp London, #GovDesign