The Art of Conversation
What we can learn about IA from Voice UI design
Voice interaction is a natural playground for UX practitioners and Information Architects in particular. After all, we’re building experiences out of language and staging transactions within invisible structures.
But how should we research, prototype and design these experience, especially when they span contexts and content domains within the same experience. And what can we learn from VUI design as we create IA across any other digital environments?
In this workshop, you will:
- Learn to develop ideas for voice and other invisible structures.
- Practice describing and diagramming information architectures for new types of structure
- Prototype and research propositions, from transactions to more exploratory experiences
We’ll also share some thought-provoking examples of what the BBC has learned in designing for voice platforms, asking questions like:
- When pausing a live broadcast, where does it resume from?
- Does “last” mean “previous” or “final”?
- How do you gracefully handle errors without a screen?
- How might we design for discovery in a conversational interface?
The tools and lessons in this workshop will give you a new perspective to take back to your professional work, and shine a light on something fundamentally human: the art of conversation.
As Creative Director for UX architecture (UXA) and Design Research at the BBC, Dan Ramsden leads a team of information architects who are committed to making the BBC’s tools, content and experiences more meaningful and connected. He’s responsible for defining the professional practice of UXA at the BBC and ensuring that the organisation is creating information architecture that delivers the best possible experiences to its editors and audiences.
Dan has previously worked for agencies and ran a theatre company. He now designs labels, vocabularies, URLs, navigation, strategies and processes. He likes jokes, magic and making the most of moments. He also like alliterations. He lives just outside Sheffield (UK) with a wife, a child, and a cat called Rosa.
Vicky is a UX Architect at the BBC, currently working on creating consistent navigation, and experience across the many tools journalists use to create content. Previously she worked at an agency helping charities organise all their complicated information into beautiful and positive user experiences, and even more previously she was a librarian. She lives in London and spends her spare time organising noisy music events and taking pictures of them.
Luisa is a User Experience Architect for BBC News, with a background in visual design and infographics. She likes when things make sense and are designed with the user in mind. She can often be heard ranting about something “that just makes no sense!” She works with UX designers and developers to deliver logical content structures, good navigations and useful interactions on responsive websites and mobile apps.