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Ben Reason


Ben Reason is Founder and Group Director of service design consultancy Livework.

Livework partners with clients to speed up change where they need it most, help them get ready for uncertain futures, and re-tune their business for a new reality. In other words: We help organisations navigate the complexity of our time.

Our clients include Adidas, Electrolux, HP, NHS, Johnson & Johnson, Kone, Ford, The UK Parliament, The Dutch Ministry of Finance, and even the world’s market leader in horseshoes. We are a global company with studios in London, Såo Paulo, and Rotterdam. We serve our clients on all continents, but Antarctica.

Ben originally graduated in Fine Art before falling into a design career and founding Livework with Chris Downs and Lavrans Lovlie. Ben has pioneered the development of service design and it’s employment in public services, healthcare and in with B2B manufacturing organisations. He is the co-author of two books; Service Design, from Insight to Implementation and Service Design for Business.

Ben is now focussed on ensuring that service design rises to the ecological challenge we face in transitioning to more sustainable ways of living.

Speaking Sessions

September 22, 202313:30 - 14:15